Status & Known Issues
Check this page for current system status and known issues with Boa.This page is updated in real time. Bookmark it to check status before reporting issues.
Current Status
All systems operational — Boa is running normally.
Subscribe to updates
Get notified of incidents and maintenance: Email alerts: status.reforgedlabs.com/subscribe (coming soon) Slack integration: Enterprise customers can integrate status updates into your team SlackSystem components
Core workflows
| Component | Status | Last incident |
|---|---|---|
| Discover | ✅ Operational | None |
| Diagnose | ✅ Operational | None |
| Generate | ✅ Operational | None |
| Forecast | ✅ Operational | None |
| Monitor | ✅ Operational | None |
Deliverables
| Component | Status | Last incident |
|---|---|---|
| Reports | ✅ Operational | None |
| Creative Briefs | ✅ Operational | None |
| Export (PDF) | ✅ Operational | None |
Platform
| Component | Status | Last incident |
|---|---|---|
| Web app | ✅ Operational | None |
| Authentication | ✅ Operational | None |
| Search | ✅ Operational | None |
| File upload | ✅ Operational | None |
Known Issues
Current known issues
No known issues at this time.
Recently resolved
[Resolved] Slow load times for Discover results (Oct 5)
[Resolved] Slow load times for Discover results (Oct 5)
Issue: Discover workflows were loading slower than usual (10-15 seconds instead of 3-5 seconds).Impact: All users, all workflowsResolution: Database optimization applied. Load times back to normal.Resolved: October 5, 2025, 6:00 PM PT
[Resolved] PDF export formatting issue (Oct 3)
[Resolved] PDF export formatting issue (Oct 3)
Issue: Some Reports exported to PDF had formatting issues (missing images, incorrect spacing).Impact: Generate workflow, Reports onlyWorkaround: Use “Copy” instead of PDF export while issue was being fixed.Resolution: PDF export engine updated. Formatting now correct.Resolved: October 3, 2025, 4:00 PM PT
Planned Maintenance
Upcoming maintenance windows
No planned maintenance at this time. Maintenance windows are typically scheduled for weekends (Saturday 12am-6am PT) to minimize disruption.
- 7 days before scheduled maintenance (email)
- 24 hours before maintenance (email + in-app banner)
- When maintenance starts (status page update)
- When maintenance completes (status page update + email)
Incident History
October 2025
| Date | Component | Issue | Duration | Resolution |
|---|---|---|---|---|
| Oct 5 | Discover | Slow load times | 2 hours | Database optimization |
| Oct 3 | Reports | PDF export formatting | 4 hours | Export engine update |
September 2025
No incidents in September 2025.
Performance Metrics
Current performance (October 2025)
| Metric | Target | Actual |
|---|---|---|
| Uptime | 99.9% | 99.95% ✅ |
| Discover load time | < 5 seconds | 3.2 seconds ✅ |
| Diagnose load time | < 10 seconds | 7.1 seconds ✅ |
| Generate load time | < 15 seconds | 12.4 seconds ✅ |
| Forecast load time | < 10 seconds | 8.3 seconds ✅ |
Performance metrics are updated weekly. We’re constantly optimizing to make Boa faster.
Reporting Issues
How to report a problem
If you encounter an issue not listed here:- Check this page — Ensure it’s not a known issue
- Try again — Some issues resolve quickly (e.g., temporary network issues)
- Contact support — support@reforgedlabs.com
- What you were trying to do
- What happened (or didn’t happen)
- Screenshots or error messages
- Time and date of the issue
- Your browser and device (if relevant)
Contact Support
Get help from our team
Browser Compatibility
Supported browsers
Boa works best on:| Browser | Minimum version | Recommended |
|---|---|---|
| Chrome | 90+ | Latest ✅ |
| Safari | 14+ | Latest ✅ |
| Firefox | 88+ | Latest ✅ |
| Edge | 90+ | Latest ✅ |
Internet Explorer is not supported. Please use a modern browser for the best experience.
Mobile support (Coming Soon)
Boa mobile app launching soon:- iOS 15+
- Android 10+
Common Issues and Solutions
Slow load times
Slow load times
Possible causes:
- Network connection issues
- Large file uploads
- High system load (rare)
- Check your internet connection
- Try a smaller time window (e.g., 30 days instead of 90)
- Refresh the page and try again
- Contact support if issue persists
Upload fails
Upload fails
Possible causes:
- File too large (> 200 MB)
- Unsupported format
- Network timeout
- Compress video files (use MP4, H.264)
- Use a link instead (YouTube, TikTok, etc.)
- Check file format (MP4, MOV for video; JPG, PNG for images)
- Contact support if issue persists
Results don't load
Results don't load
Possible causes:
- Insufficient context provided
- Network issue
- System timeout (rare)
- Ensure you provided genre and time window
- Refresh the page and try again
- Try a Chip instead of Conversational Mode
- Contact support if issue persists
Export doesn't work
Export doesn't work
Possible causes:
- Browser popup blocker
- Large file size
- Network timeout
- Disable popup blocker for reforgedlabs.com
- Try “Copy” instead of “Download”
- Reduce content size (fewer visual references)
- Contact support if issue persists
Can't log in
Can't log in
Possible causes:
- Incorrect credentials
- Account not activated
- Browser cache issue
- Reset your password
- Check your email for activation link
- Clear browser cache and cookies
- Contact support if issue persists
Related resources
Contact Support
Get help from our team
FAQ
Common questions answered
Troubleshooting Guide
Fix common issues
Browser Requirements
Check compatibility