Contact & Support
We’re here to help. Whether you have a question, need technical support, or want to share feedback — we’d love to hear from you.Most questions are answered within 24 hours. Urgent issues are prioritized and handled faster.
How to reach us
Email support
For general questions, technical issues, or feedback: Email: support@reforgedlabs.com Response time: Within 24 hours (weekdays) What to include:- Your name and team
- Brief description of your question or issue
- Screenshots (if relevant)
- What you were trying to do when the issue occurred
The more context you provide, the faster we can help. Screenshots are especially useful for troubleshooting.
Schedule a call
Need a walkthrough, onboarding help, or strategic guidance? Book a call: calendly.com/reforgedlabs/boa-support Best for:- Team onboarding
- Workflow consultation
- Strategic creative intelligence planning
- Feature deep dives
Slack support (Enterprise customers)
Enterprise customers have access to dedicated Slack support: Channel: #boa-support (in your team workspace) Response time: Within 4 hours (weekdays), faster for urgent issues Best for:- Quick questions
- Real-time troubleshooting
- Workflow optimization
Not an Enterprise customer yet? Contact sales to learn more.
What we can help with
Getting started and onboarding
Getting started and onboarding
We can help you:
- Set up your first workflows
- Understand which Chips to use
- Create your first Reports and Creative Briefs
- Integrate Boa into your team’s rhythm
Workflow optimization
Workflow optimization
We can help you:
- Optimize your weekly workflow
- Set up Monitor alerts effectively
- Build a test roadmap using Forecast insights
- Document best practices for your team
Technical issues
Technical issues
We can help with:
- Login or access problems
- Errors when running workflows
- Upload or export issues
- Integration problems
Results interpretation
Results interpretation
We can help you:
- Understand what results mean
- Interpret patterns and trends
- Validate insights for your brand
- Connect creative intelligence to business outcomes
Feature requests
Feature requests
We love feedback. Share requests for:
- New Chips
- New workflows or features
- Integration ideas
- Documentation improvements
Billing and account management
Billing and account management
For billing, subscription, or account questions:Email: billing@reforgedlabs.comResponse time: Within 24 hours
Before you contact us
Check these resources first
FAQ
Answers to common questions
Status Page
Check for known issues
Quickstart
Get started in 5 minutes
Best Practices
Guides and tips
Community and resources
Office hours (Coming Soon)
Join weekly office hours to:- Ask questions live
- See Boa demos
- Learn from other users
- Share tips and tricks
How to join: Sign up for office hours
User community (Coming Soon)
Connect with other Boa users:- Share workflows and tips
- Ask questions
- Request features
- See examples and use cases
Product updates
Stay informed about new features, Chips, and improvements: Subscribe to updates: reforgedlabs.com/updates What you’ll get:- Monthly product updates
- New Chip announcements
- Best practices and case studies
- Tips from the team
Follow us on LinkedIn for creative intelligence insights and product news.
Feedback and suggestions
We’re constantly improving Boa based on feedback from users like you.Share feedback
What to share:- Features you’d like to see
- Workflows that could be easier
- Documentation improvements
- Integration requests
- Success stories
Email feedback@reforgedlabs.com
Every piece of feedback is read and considered. Many of our best features came directly from user suggestions.
Enterprise support
Enterprise customers get:- Dedicated Slack channel — Real-time support from the Boa team
- Onboarding and training — Custom sessions for your team
- Quarterly business reviews — Optimize workflows and strategy
- Priority feature requests — Influence the roadmap
- Custom integrations — Connect Boa to your tools
Contact sales
Response time expectations
| Contact method | Response time | Best for |
|---|---|---|
| Email support | Within 24 hours (weekdays) | General questions, technical issues |
| Slack (Enterprise) | Within 4 hours (weekdays) | Quick questions, real-time help |
| Scheduled call | Booked in advance | Onboarding, strategy, deep dives |
| Office hours | Weekly (Fridays) | Live Q&A, demos, community |
Urgent issues affecting your ability to use Boa are prioritized. Mark emails as “Urgent” if you’re blocked.